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561-644-1758

john.wash@jwleadership.com

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MASTERING THE GUEST EXPERIENCE


john-wash

Wash has an extensive history in the hospitality and service industry, and believes a company is only as good as its employees. Through his Mastering the Guest Experience courses, clients will be evaluated on approach, attitude, sincerity, and connection with guests.

Once the clients are evaluated, they will be provided with solutions and resources to improve guest services and interactions. These solutions are tailored to help businesses evolve with the changing needs and challenges of the service industry, while helping them stay relevant in a competitive market.

The results of the program include:

  • Greater guest loyalty
  • Positive word-of-mouth branding (free advertising)
  • Increased usage and spending
  • Improved financial results
  • Success